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About Us

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About Affordable Flames

We started out in 2013 and came about with the customer in mind keeping our prices affordable from day one. We are a customer focused gas and heating company that wants you to be in control each step of the way when it comes to understanding the process of any service you take from us.

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Affordable Flames act FAST in a water or gas emergency and can be with you in most cases within the hour. We have been serving the Leicester community for 6 years now and are built on integrity honestly and gas safe regulation compliance.

Our engineers are polite and respectful of your living environment, we will always protect any work surface carpets and floors while carrying out any work in your home making sure we leave everything clean and tidy.

Many of our customers reside in Leicester however we do carry out work and have annual service contracts all over the midlands. We are taking positive steps toward growing as a national company.

Our customers use us each year for their annual safety checks and/or gas appliance serving. We also have an Affordable CarePlan Service that gives you complete peace of mind covering your boiler and/or other gas appliances for as little as £20 a month.

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Count on us to get it done right

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If you have a boiler breakdown then you can feel assured by choosing us to make the repair, You  will have a repair made in a timely professional manner you will receive an outstanding visit from start to finish, we won’t leave you in the dark in regards to details. Giving our customers the right understanding at each stage of any job is basic standard to us.

We have direct training days with boiler manufacturers, so we are always up to date and trained in how to repair boiler in the most efficient way saving our customers money. We have been accredited by Worcester Bosch and Biasi Boilers just to name a few.

We will also communicate with you via call or text to let you know we are on the way, during the job and once the job is complete you will receive a period of 30 days FREE customer care priority call back guarantee for any work we have carried out so you have no worry if you feel you need us back.

Please look at our social media links or customer testimonials to get a better feel of our business. If you want to ask any questions just us a phone call or text message via the online live chat or email, we would love to hear you. We look forward to exceeding your expectations soon!

READ OUR REVIEWS
  • Always open 24-hour business
  • Gas safe registered
  • Fully insured
  • 30 days FREE customer care priority call back guarantee
  • Can guarantee same engineer for every visit
  • Polite knowledgeable and professional
  • Departure call or text before any job starts
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Trusted and recognized

24 Hour Service

We have provided a chat box (whats app link) on our website. You can text their anytime to discuss your problem with our engineer.

Or you can call at the given number at the top of our website’s home page. We are available 24*7, 365 days a year.

Gas Safe Register

We always have been on the gas safe register and work within the legal remittance of the gas safety regulations.

Fully Insured

We have all the insurances in place while working in your home giving you valuable customer protection.

30 Days Customer Care Priority Free Call Back Guarantee

Call us back at no extra cost if you have any problem after any of our visits! We give all customers a 30-day customer compliance call back guarantee! Pre and post job customer service is paramount.

Same Engineer

We can guarantee the same engineer for every visit making sure you don’t have to relay or repeat any information and the engineer who is assigned to your job will know what action to take.

Knowledgeable and Professional

We are accredited with multiple boiler manufacturers and stay up to date with the latest technical bulletin, with years and years of professional development and a commitment to learning.

From plumbing to heating we can guarantee you’ll always get professional services.

“I will definitely be calling Affordable Flames for all my service needs.” Check out our Reviews!

Putting our Customers FIRST!

We put your needs first! We want your needs to be at the center of our whole operation. That’s why,

  • Your best interest is first on our minds
  • We build genuine, long-term relationships with our customers
  • Every appoint is based around your schedule!
  • You receive the personal attention you deserve
  • Each visit is audited by our compliance team
  • All engineers are DBS checked
  • Shoe covers are always worn, and dust sheets are always used
  • Same engineer on all your visits
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Here are just some of the jobs we carry out

Choose Affordable Flames Today

Live Chat Direct With Engineers

We can chat with you at any time of the day. Just send us a message from the chat box or give us a call. You will be greeted by our eligible engineer who can help you immediately. It doesn’t matter if it’s a call regarding plumbing and heating services or even a general inquiry we are ready to help.

Know What to Expect

From your initial phone call to completing the job you’ll always know exactly what’s going on. You will receive detailed report on our findings from the work done including any safety checks that have been carried out on every visit.

Competitive Pricing

Affordable is our first name and when it comes to plumbing and heating services, you will always be given a competitive price up front before any work takes place.

If additional work is required, we’ll inform you IN ADVANCE. So there’s no nasty surprise. For clear transparent prices you can trust Affordable Flames.

Trust

With our 100’s of happy customers, Core Company values of honesty, integrity and gas safety compliance. It’s a proven fact that you’re in safe hands with Affordable Flames. We wish to exceed your expectations because we are absolutely customer focused.

That’s why every job regardless of its size, comes with 30 DAYS CUSTOMER CARE PRIORITY, FREE CALL BACK GUARANTEE! Post job customer service is just as important to us as pre job customer service.

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